Shipping Policy

Shipping policy

All orders are processed Monday- Friday. Please allow 48 hours for order to be processed and updated into USPS or UPS.  You will be sent an email when the product/ package ships. It will have tracking information in the email.

Due to staff shortages: please note that it might take longer than expected to get your package. This is out of our control. Once it leaves our office, we have the same information you have in the tracking and we are unable to do anything to speed up that process. We are at the mercy of the shipper.

Domestic Shipping Rates

Free Shipping: All orders over $100 will benefit from Free Shipping, where we pay the shipping cost. Package will be shipped using the lowest cost, which might take an extra day or two. If you need your package sooner, please select a shipping option that meets your needs.

Shipping costs are determined by USPS (postal service) or UPS. They have been steadily increasing their costs. We charge exactly what it costs to ship. ( So please don’t be upset with us, it is out of our control). We do cover the shipping for orders over $100.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us – Wendy with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. (if it was free delivery, then that was free to you because we paid the shipping, so we would deduct the cost that we paid for shipping the package to you, from the refunded amount).

In the event that your order arrives damaged in any way, please email us as soon as possible here with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We will need your assistance in dealing with the post office to have them take responsibility for the damage. (sometimes they make strange requests; like they want the customer to take the damaged box into your local post office to verify the damage themselves – like they don’t trust you, us or the images provided). Thank you for your willingness to cooperate with this, should it be necessary. 

Wrong shipping address: There have been occasions where the shipping address has been entered incorrectly. If the items were shipped to this address, and it is incorrect; then we have to wait for their return. IF an error was on the part of the client while ordering, then the shipping fee will need to be paid before reshipping the items (regardless if the original order was free shipping or not. As we still had to pay for that original shipping, it isn’t fair to ask us to pay for shipping 2x when the error was not our fault). IF “The Wendy Way” is the cause of the error, then of course, we will make it right!

If you have any further questions, please don’t hesitate to contact us at 360-943-1700 Text/Call or email us at Wendy@savingfaceskinspa.com

Updates: 

Policy Updated to reflect post office price increases/ our change from over $80 for free shipping eligibility to over $100. Due to Post Office rate increases. 10/13/2022.